How should food handlers react in a food allergy situation?

In a food allergy situation, food handlers should prioritize the customer's safety by informing a supervisor immediately. This is essential because food allergies can lead to serious, sometimes life-threatening reactions, and handling the situation properly is critical to ensure the well-being of the customer. The supervisor typically has more experience or authority to make decisions regarding food safety and can implement measures to prevent cross-contact with allergens.

Taking immediate and appropriate action helps minimize the risk of exposure to allergens, ensuring that the restaurant adheres to food safety regulations and standards. This approach also demonstrates accountability and a commitment to customer care, which can enhance the establishment's reputation for safety and quality service.

On the other hand, preparing a substitute meal without consulting a supervisor could lead to mistakes or miscommunication, while ignoring the complaint or asking the customer to handle it themselves disregards the potential severity of food allergies and does not contribute to a safe dining experience.